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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Usual Extended Stay experience Room was OK, had the necessities, but there were a few roaches to ruin the overall clean feel of the place.
Meh, Would work in a pinch! Booked for one night during travel, waited around 15 minutes to check-in as the front desk was completely empty and had to call the after hours line for assistance. Upon getting into the room the floors were very sticky / dirty. Hot water for a shower lasted a couple of minutes before turning just warm, tub didn’t drain as it was full of hair, somebody kept setting off the buildings fire alarm between 10-11 pm lots of shouting in the hallway while this was happening. Not an ideal place to relax/ r... read more
Total nightmare. Ran out screaming. Roaches crawling in cabinets. Manager had to break into room, was locked from the inside. Molding coming off walls in spots.
Did not get the room, service is the worst
The room was okay. The bed was horrible. Very small and made a lot of noise when turning in bed. The customer service was subpar at best. I came a little early around 1pm. I had no were to go since I'm from out of state. I wanted to check in early but the guy said no rooms available. I understood but he said it in a rude rehearsed way big that makes sense? It was cold and raining. No consideration for guest at all. No rooms available is a bunch of Bull. I worked at motels in my past. I know how they do things. They could've ... read more
Business response:
Dear Joseph, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us... read more
Rude, Unprofessional, and Crass First off they didn’t have a room for me when I got there, and after some attitude and very unprofessional behavior, I ended up having to wait an extra hour. The staff there is so rude and made me extremely uncomfortable. It was a miserable experience and I will never stay there again.
Business response:
Dear Guest,We sincerely apologize for the experience you encountered during your recent stay. The delay in your check-in and the behavior you described fall far short of the respectful and welcoming environment we aim to provide. Your feedback is being taken seriously and shared with the appropriate team for immediate review and improvement. We understand how frustrating this situation must have been, and we deeply regret the discomfort it caused. We hope you will consider giving us another opportunity to show you the improv... read more
The workers were not happy to be there and they would not greet you. Everything was dirty and even tho it says no smoking they were smoking
Business response:
Dear Melinda, We sincerely regret that your experience did not align with the high standards we uphold. It is concerning to learn that you did not feel welcomed and that the overall upkeep of the property fell short of expectations. Please be assured that your concerns regarding staff interactions and policy adherence have been shared with our team for immediate review. Your feedback is invaluable in our ongoing efforts to enhance service and create a more comfortable environment for all guests. We appreciate you bringing th... read more
They charge for the kitchenware an they charge a linen fee for clean bedding are towels, or you have to wash them your self
Business response:
Dear Jarrad, Thank you for sharing your experience. We regret any disappointment regarding the additional charges for kitchenware and linen services. As an extended-stay property, our amenities are designed to offer flexibility based on guest needs, with optional services available for added convenience. Your feedback is valuable, and we will continue to evaluate our offerings to enhance the guest experience. We appreciate your perspective and hope to provide a more seamless stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.2 star rating with 737 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.