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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like dog pee horribly. Thankfully we didn't spend much time there! The place looked nice and was ok on cost. The smell was horrendous though! Lots of dogs on the first floor. No coffee maker present. That was a surprise for an extended stay hotel.
Business response:
Dear William, Thank you for sharing your review. We sincerely apologize for the unpleasant experience you encountered during your stay. Maintaining a comfortable and welcoming environment is of utmost importance to us. Rest assured, we take your feedback seriously and will address the odor issue promptly. Additionally, we appreciate your observation regarding the absence of a coffee maker, and we will consider this in our ongoing efforts to enhance guest satisfaction. Your insights are invaluable to us, and we hope to have t... read more
nobody there after office hours?
Business response:
Dear Louie, We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing.Sincerely,Hotel Management
People banging around and arguing at al hours the night, multiple police at the property two nights in a row. The place smells bad. You can burn food in a room but don't smoke.
Business response:
Dear Gary, We appreciate your review and apologize for any inconvenience caused by the noise and smell during your stay. Ensuring a peaceful and comfortable experience is our priority, and we regret falling short. Your feedback is valuable, and we are actively addressing these concerns to enhance the overall guest experience. We are committed to improving, and we hope you'll give us another opportunity to provide a more enjoyable stay in the future. Thank you for your understanding.Sincerely,Hotel Management
No one was at front desk at anytime, had to call and wait for someone and if you wanted a coffee pot or any kitchen supplies you had to pay for them. Will never stay here again or recommend to anyone
Business response:
Dear Julie, We genuinely apologize for the inconvenience you faced during your stay. Your experience falls short of our service standards, and we regret any frustration caused. We appreciate your feedback, and it's being taken seriously to enhance our service. Regarding kitchen supplies, we are sorry you were unaware of the charges. Your insights help us improve, and we are committed to ensuring a more positive experience in the future. Thank you once more for sharing your feedback. We look forward to the possibility of welc... read more
Hallways were dirty and had trash everywhere.
Business response:
Dear Anna, We sincerely apologize for the cleanliness concerns you encountered during your stay. This is not indicative of our usual standards, and we appreciate you bringing it to our attention. Our housekeeping team will address the issues you've raised to ensure a more pleasant environment for our guests. Please be assured that corrective measures will be taken. We value your feedback and hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manag... read more
It took 45 mins to check in. The toilet was dirty upon check in.
Business response:
Dear Kristina, We're truly sorry for the inconvenience you experienced during your stay. A lengthy check-in process and a dirty toilet are not the standards we strive to maintain. Your feedback is valuable to us, and we apologize for any frustration you may have felt. We'll address these issues with our team to improve our check-in efficiency and cleanliness. Please know that this is not typical of our service, and we appreciate your patience. If your travels bring you back to the area, we would be grateful for the opportuni... read more
The place smelled dirty. No shampoo. Bed was ugly/cheap. etc.
Business response:
Dear Gary, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We want our guests to have a comfortable stay and a restful night's sleep, so we are sorry you found your bed uncomfortable. We will look into these matters; thank you for letting us know. It was our pleasure to have you as our guest, and we h... read more
The property was very loud! They said no smoking but as soon as we got to the room! It smell like a dozen cigarettes where smoked in it! The next day we woke up to the local sheriff and country corner! A dead man was found in the hotel, so that kind of traumatized us! Horrible experience
Business response:
Dear Marcus, Thank you for staying with us. We are sorry to hear about the unfortunate incident. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.