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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Caution. No night front desk service at this hote I made a reservation via Hotels.com but when i arrived at the hotel, the front desk was closed for the night. I had to drive and make reservations elsewhere.
Business response:
Dear Michael,Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. It’s unfortunate that the front desk was unavailable, causing you to make alternate arrangements. Your feedback is invaluable, and we will review this matter to prevent such occurrences in the future. We regret the disruption to your plans and appreciate your understanding.Sincerely,Hotel Management
no hot water
Business response:
Dear Debbie,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. We understand how important it is to have a comfortable and reliable experience, and we regret that this issue impacted your visit. Rest assured, we are addressing this matter with our team to ensure it is resolved promptly. Please know that our front desk team is always around to ensure your stay is seamless. Your satisfaction is important to us, and we hope you will consider giv... read more
One-night in Ickyville, Ohio The hotel is a disaster. The man there at night, I believe his name was Chris, was awesome. He was doing the best he could. The room card maker wasn't working. Our first room had vomit or feces in the toilet. It wouldn't flush down. The second room had used sheets with long black hair still between the sheets. The shower was ice cold at night, so I went to sleep after a cold shower. Meanwhile, Chris was up and down the elevator, letting people in their rooms. I really felt bad for him. The genera... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered during your stay. We understand how frustrating this must have been, especially given the room issues and the cold shower. Please know that we are committed to providing a comfortable and clean environment for all our guests, and we deeply regret that we did not meet your expectations. Your comments are important to us, and we will address them with our team to ensure these concerns are resolved. We also appreciate yo... read more
NEVER AGAIN When I arrived waited 45 minutes for front desk clerk to show up I was released from hospital and couldn’t park near property because there was paving going on in parking lot had to park on street
Business response:
Dear James, Thank you for sharing your experience. We sincerely apologize for the long wait at check-in and the inconvenience caused by the parking situation. We understand how frustrating this must have been, and we regret that your arrival did not reflect the high level of service we aim to provide. Your feedback is important to us, and we will address these concerns with our team to ensure better service in the future. We hope you will consider giving us another chance to provide a more seamless and comfortable experience... read more
Not happy At check in it took 45 minutes for someone to come let us in and give us keys to our room then the tv didn’t have a signal so we couldn’t watch tv it was just terrible all the way around
Business response:
Dear Melissa, We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We also apologize for the frustration caused by the TV connectivity issue. Ensuring the quality and functionality of our property is a top priority, and we are grateful for you bringing this to our attention. We are committed to a... read more
Hallways and elevator constantly smelled like pot and cat urine. There are people living there regularly, including one who was drunk sitting outside. Unfortunately, hardly any "comfortable amenities" for a long-term stay are there, and the front desk is closed overnight, making it difficult to contact when out of supplies or in need of managing the property noise levels and smells. No dishes (I suppose you can buy them, but that's not ideal for travelers), and only TP in the rooms, no kleenex, no shampoos, etc, no housekeep... read more
Business response:
Dear JoAnna, Thank you for leaving these valuable comments regarding your time with us. We regret disappointing you. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this accordingly and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
The absolute worst ever. Lied to myself and to a Summit County Sheriff. Stated they had received numerous complaints about a dog continuously barking and they would not be extending their stay. This was stated to myself and to the Sheriff who also witnessed and was able to hear the dog. Then they turned around and didnt move anyone. I would have not renewed my stay if i would have been told they intended on doing nothing about it.
Business response:
Dear Jennifer, Thank you for sharing your concerns regarding your recent experience. We sincerely apologize for the distress caused by the barking dog during your stay. It is our priority to ensure a comfortable environment for all guests, and we regret that this situation was not addressed to your satisfaction. Your feedback is invaluable, and we will improve our communication with guests to prevent similar issues in the future. We hope you will consider staying with us again, allowing us the opportunity to provide you with... read more
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.