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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways and elevator constantly smelled like pot and cat urine. There are people living there regularly, including one who was drunk sitting outside. Unfortunately, hardly any "comfortable amenities" for a long-term stay are there, and the front desk is closed overnight, making it difficult to contact when out of supplies or in need of managing the property noise levels and smells. No dishes (I suppose you can buy them, but that's not ideal for travelers), and only TP in the rooms, no kleenex, no shampoos, etc, no housekeep... read more
Business response:
Dear JoAnna, Thank you for leaving these valuable comments regarding your time with us. We regret disappointing you. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this accordingly and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
The absolute worst ever. Lied to myself and to a Summit County Sheriff. Stated they had received numerous complaints about a dog continuously barking and they would not be extending their stay. This was stated to myself and to the Sheriff who also witnessed and was able to hear the dog. Then they turned around and didnt move anyone. I would have not renewed my stay if i would have been told they intended on doing nothing about it.
Business response:
Dear Jennifer, Thank you for sharing your concerns regarding your recent experience. We sincerely apologize for the distress caused by the barking dog during your stay. It is our priority to ensure a comfortable environment for all guests, and we regret that this situation was not addressed to your satisfaction. Your feedback is invaluable, and we will improve our communication with guests to prevent similar issues in the future. We hope you will consider staying with us again, allowing us the opportunity to provide you with... read more
Smells like smoke and says no smoking. No ice machine they have ice trays.
Business response:
Dear Stevie, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Regarding the ice machine, please know we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you; however, for your convenience, we do provide ice trays for the refrigerator i... read more
The two gentlemen that work at front desk are kind and helpful. There was a dog that barked non stop for 2 days atraight. Couldnt sleep.
Business response:
Dear Jennifer, Thank you for sharing your experience. It’s lovely to hear that the front desk staff provided kind and helpful service during your stay. However, we sincerely apologize for the disturbance caused by the barking dog, which must have impacted your comfort significantly. We understand how important a restful environment is for our guests. Your feedback will be addressed with our team to find ways to manage noise more effectively. We appreciate your understanding and hope to provide a more peaceful experience in t... read more
Pretty much a half way house. Poor management, grounds around are littered with trash, empty wine bootles and beer cans.
Business response:
Dear Randall, Thank you for sharing your concerns. We regret that your experience did not meet your expectations. Maintaining a clean and well-managed environment is a priority for us, and we will address the issues you’ve raised regarding the grounds and management. Your feedback is crucial for us to make improvements. We appreciate you bringing this to our attention.Sincerely,Hotel Management
This place could not get worse and have called the health department.
Business response:
Dear Courtney, Thank you for bringing your concerns to our attention. We take matters of health and safety very seriously and are committed to providing a clean and comfortable environment for all our guests. Your feedback is invaluable, and we will address your comments promptly to ensure improvements are made. We apologize for any distress you experienced and appreciate your understanding as we work to enhance our services.Sincerely,Hotel Management
For me to comment, it has to be terrible! The check in office has boxes laying around and looked very disheveled. When we went through the security door, it smelled so bad. Our room smelled terribly of cat pee and the beds were terrible. I liked that people there were friendly.
Business response:
Dear Brenda, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Cleanliness and comfort are our top priorities, and we sincerely apologize for the issues you encountered. We will address these concerns with our housekeeping team immediately to ensure improvements. Despite the inconvenience, we are pleased that you found our staff friendly and appreciate your acknowledgment. Your feedback is invaluable as we strive to enhance our guests' experiences. Please consider givi... read more
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.2 star rating with 743 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.