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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great but the elevator was super scary! It makes all kinds of noises and jerks 😬 the room was clean and the staff was great!
Business response:
Catie, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you were pleased with the service provided by our associates and that you liked your well-kept room. However, we regret the inconvenience you had due to the elevator. We have shared your feedback with the appropriate team for review and action. Sincerely, Hotel Management
It was very clean. The staff was very nice. Will come back.
Business response:
Thank you for your review, and for your praise of our team at Extended Stay America. Our goal is to make every guest feel as comfortable as possible while being away from home. We will share your wonderful comments with our staff to recognize them for their excellent service. We look forward to your return, and for making us your second home when in the area. Sincerely, Hotel Management
Don’t know about other rooms but mine has a terrible foot smell in it
Business response:
Thank you for the rating. Although from your rating it seems you had an overall pleasant stay, we are sorry for the odor you experienced and regret the inconvenience it caused. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. We hope to have the chance to welcome you back so we can provide you with the flawless stay you deserve. Sincerely, Hotel Management
It was great.
Business response:
April, thank you for your fabulous review and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
We had a room with a king bed a d tbe toom was very spacious and clean..I would definitely reccomend staying here.
Business response:
Thank you for being our guest and for your wonderful feedback. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. It is our goal to provide an excellent stay and we know this starts with a great night's sleep. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Had a wonderful stay
Business response:
Teresa, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I wouldn't stay at this location again Upon arrival the elevator was out of order. I was given a second floor room. I asked the front desk clerk were there anymore rooms on the first floor she said no. I walked past the front desk agents on a daily basis and would speak. Not one was courteous and lack customer service. Upon check out Sunday the agent that checked me out never asked me how was my stay, was there anything that could have made my stay better or anything but she did offend me by asking "you didn't smoke in that ... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.4 star rating with 1,615 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.