Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Aki, thank you for being a guest at Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that you liked our convenient location as it was perfect for your needs. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. Although it seems overall you had a pleasant time, we are sorry for the discomfort you had with the mattress. We wish we would have known about the issue as we would have done our best to ensure you are comfortable. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while you were here for Super Bowl. We're glad to know you were pleased with the service provided by our front desk associates and that our location was ideal for your needs. However, we're sorry for the inconveniences you mentioned. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the noise you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We will also share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you liked your spacious room and that you had a relaxing stay with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management