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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They were short staff...bugs...some unhappy staff workers with minor attitudes which made me feel uncomfortable
Business response:
Thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to the bugs and that you were unhappy with the service you received from our associates. We have asked our pest control provider to service our property immediately. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
You get what you pay for. The continental breakfast was kind of a joke.
Business response:
Thank you for choosing our hotel. We are pleased overall you had a pleasant visit, but we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Extendo 2 night stay. Room was very clean, quiet and comfortable. Only thing was they didn't tend to my room while I was away. Didnt make my bed, replace towels or trash.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay and liked your clean and comfortable accommodations. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business Stayed 3 nights. The room my 1st night was nice, clean. Cable probably needs to be updated and modified a bit. Not a lot of selection to choose from on TV. Bathroom was clean though, slept well
Business response:
Thank you for choosing us while traveling on business. Although overall you had a pleasant stay with us and that you slept well on our comfortable bed, we are sorry we missed meeting some of your expectations. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Rooms had a weird smell, bathroom smelled like urine, walls were dirty, furniture old,
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Thanks again, and we hope to see you again in the future so that we can provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.4 star rating with 1,615 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.