Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.

Business response:

We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Linda provided such great service and made your stay special. We will acknowledge her efforts during our staff meeting and thank her personally. Please visit us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review online. Although you liked most of our offerings, we apologize for the cleanliness issue you had in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you had a pleasant experienced with us and that you found us to be at a fair price. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved your well-equipped suite and enjoyed our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Teresa, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our well-maintained property and had a great stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Amber, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a peaceful stay with us and liked our well-kept property. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Warren, although overall you had a pleasant stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management