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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Property Location When you stay at Extended Stay America Atlanta - Alpharetta - Rock Mill Road in Alpharetta, you'll be in the business district and convenient to North Point Mall and Avalon. This hotel is within the vicinity of Verizon Wireless Amphitheater and Golf Club of Georgia.Rooms Make yourself at home in one of the 101 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Intern... read more
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK hotel but the staff is not helpful We arrived to our hotel very late after a long day of work. After walking by a man on the front bench smoking and on his phone, we found that no one was at the front desk. The sign up said they would be right back as they were helping another guest. We waited around for about 15 minutes looking to see if there was someone who could check us in. Finally, the man sitting on the bench walks in and says "Can I help you?" . We couldn't believe it- this man just witnessed us walk in with all o... read more
Business response:
Thank you for taking the time to write a review of your stay. The customer service you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be retraining our front desk staff on the importance of providing professional customer service and responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Great location and competitive price No toiletries and Linda at front desk suggested we go to Target or Walmart to buy shampoo. Hall carpet not vacuumed. Grab and go breakfast is good. Location to major roads and restaurants is very good. Note: Expedia did not identify which hotel was booked.....had to call back because I went to the wrong Extended Stay in Alpharetta. Also booking agent's accent prevented good communication.
Alternativa válida para Atlanta Recomiendo este hotel. Bien ubicado muchos restaurantes y malls cerca se llega al pie, hab cómoda, limpia, personal atento y muy buen precio. Sólo 2 detalles: el desayuno no es tal...muy escueto. Y 2, la limpieza de la hab. es 1 vez p/semana, de querer antes se debe pagar.
Rate is not bad but you get what you pay for. Was here for 5 nights on business. The people are friendly and helpful and the location is very convenient. The free internet is poor, almost unusable, the TV channel selection is very poor, and there are not enough parking spaces. I found the mattress very firm and I cannot sleep like that. Not a very restful stay.
awesome Awesome an friedly
Aylanta I was impressed for the cost.
One night stay One night overnight, A/C heater seemed to not want to shut down when room warmed up, so had to shut it off manually, otherwise room and facility met my expectations.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that air conditioning and heating unit was not working properly during your stay here with us. I will make sure our maintenance team investigates this issue so that we can resolve it quickly. Thank you very much for bringing this to our attention. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 4.2 star rating with 1,044 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.