Extended Stay America Select Suites - Atlanta - Buckhead

Business response:

Thank you for choosing to stay with us. We're sorry for the smell you experienced due to the HVAC unit in your accommodations. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We also regret the inconvenience you had due to your bed. Kindly note, our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will consider a return visit so we can make it u... read more

Business response:

Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you were impressed with our well-appointed room and that you also appreciated our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management