Extended Stay America Select Suites - Atlanta - Buckhead

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Antonio, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Steve, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

John, we are sorry you were inconvenienced by our payment policy and apologize for the service issue you faced while here. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Also, your feedback will be used as a training tool to improve our service going forward. On behalf of e... read more

Business response:

Kara, thank you for staying at our hotel. We are sorry for the cleanliness issue you experienced in your room. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Lia, thank you for your 5-star review. It is a delight to know you are having an excellent time with us and have no complaints with us. Thanks for choosing Extended Stay America, and we hope you have a memorable experience with us. Sincerely, Hotel Management 

Business response:

Justin, we appreciate your gracious review about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We value your review as it will help us improve our service and facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for sharing your feedback online. Although you had a pleasant stay, we are sorry you felt unsafe while here. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management