Extended Stay America Select Suites - Atlanta - Buckhead

Business response:

Jonathon, thank you for choosing to stay at Extended Stay America and sharing your wonderful experience. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jonathon, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jodi, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking time to post your review online. We appreciate hearing from our guests. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when y... read more

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thadeo, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Arnold, thank you for sharing your wonderful review about your stay at Extended Stay America with the fellow travellers online. We are thrilled to read you loved the comfort of your clean room and enjoyed the excellent value we offer for the price. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Doe, thank you for sharing your experience with us. It’s a pleasure knowing you loved our ideal location and had an overall comfortable visit. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management