Extended Stay America Select Suites - Atlanta - Chamblee

Business response:

Dear Guest, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We are glad the service provided by our staff meets your expectations. We hope you will give us another opportunity to provide you with ... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unpleasant odor you encountered, the delay during check-in, and for any frustration caused by our front desk service. Waiting for such a long time is certainly not acceptable, and this does not reflect the level of hospitality we aim to provide. Your feedback has been shared with our management team. We truly regret the inconvenience caused and appreciate your patience. We hope you will allow us the opportunity to provide a much better experience in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and for the condition of the room upon your arrival. A long wait time and cleanliness issues are certainly not acceptable and do not reflect our service standards. Your feedback has been shared with our front desk and housekeeping teams. We truly regret the frustration this caused and appreciate you taking the time to let us know. We hope you will allow us another opportunity to provide you with a smoother check-in and a clean, comfortab... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced due to the absence of staff at the front desk during your arrival. This is certainly not the level of service we aim to provide, and we understand how unacceptable it must have been to seek accommodation elsewhere. Thank you for bringing this to our attention. Your concerns will be shared with our management team for review. We hope you will consider allowing us the opportunity to welcome you back for a far better experience. Sincerely, ... read more

Business response:

Dear Guest, We sincerely apologize that your experience did not meet your expectations and that you left feeling dissatisfied. Providing a comfortable and positive stay for every guest is our top priority, and we regret that we fell short in your case. Your comments have been shared with our management team. We truly value your input, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience. Sincerely, Hotel Management 

Business response:

Dear Charles, We sincerely apologize for the inconvenience you faced with your reservation and for the negative impression left by the service you received. We understand how frustrating it must have been to arrive and not have your booking located, and we regret that our staff did not handle the situation with the courtesy and professionalism you deserved. Please know that your feedback is being reviewed carefully with our team to prevent such issues from recurring. We value your input and hope for the opportunity to welcom... read more