Extended Stay America Select Suites - Atlanta - Chamblee

Business response:

Dear Guest, We apologize for your unacceptable experience during your recent stay with us. The cleanliness and upkeep of the rooms are always of priority and never compromised. We will immediately address this with our housekeeping and pest control teams. We also regret the long wait you experienced during check-in. We strive to provide efficient service, and it's clear we fell short in your case. Please know that we take these issues seriously and will take action to improve our check-in process. Your time is valuable, and ... read more

Business response:

Dear Guest, Thank you for choosing our hotel for your recent stay. We apologize for the difficulty you experienced with our service and the reception of your requests. Your sincere feedback, including comments about what we did right and areas where we can improve, helps us improve our customer service. We have shared your concerns with the appropriate individuals to ensure a better experience for future guests. We look forward to another opportunity to prove ourselves on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. On a positive note, we are happy that our staff left a positive impression. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management 

Business response:

Dear Kenneth,Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Barbara, We sincerely apologize for the confusion and inconvenience caused by the lack of deposit information. We completely understand your frustration. This is the standard practice for all hotels in the area, and a deposit is required for cash payments made for room rent. Your feedback is incredibly valuable, and we hope to have the opportunity to improve your experience in the future. Thank you again for sharing your thoughts with us.Sincerely,Hotel Management 

Business response:

Dear Tony, Thank you for sharing your feedback with us. We are glad you liked the room, though we are sorry the bed size did not meet your needs. We always want to ensure our guests are as comfortable as possible. Our front desk team is always here to assist you with such situations. Thank you again for your valuable feedback, and we hope to welcome you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Duke, Thank you for sharing your comments. We apologize that your room was not ready for you when you arrived, and we understand the frustration and inconvenience this caused you. We appreciate your feedback and will use it to help us improve our guest services. We look forward to your next visit to make it outstanding in every respect.Sincerely,Hotel Management