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Extended Stay America Select Suites - Atlanta - Chamblee
- Hotels
- Chamblee, GA
About this business
Location details
2877 Dresden Drive, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches....could mop and buff the floors. Room was very nice, until I saw a roach crawling on my wall. Besides that, it's alright.
Wirse place ever sead roaches everywhere. Roaches crawling walls in fridge
Worst experience ever They charge all the price of the reservation and when I get at the property they said there was a mistake by hotels.com and they are over booked, never get back the founds and never had even an explanation
Dirty and unpleasant odors Non staff around
Business response:
Dear Thierry, Thank you for sharing your experience with us. We sincerely regret that the cleanliness of the room did not fully meet expectations, and we appreciate your feedback as it helps us improve. We will address these concerns with our team to ensure a higher standard moving forward. Your input is valuable to us, and we hope to have the opportunity to provide an even better experience should you choose to stay with us again. Sincerely, Hotel Management
This the hotel is dirty the halls smell like urine. The staff is unprofessional. We had no remote in our room and the ac kept shutting on and off. There was mold in the corner of the shower.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel did not meet our standards and if your room had any issues. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Disappointed We did not end up staying there since they did not have rooms available. The disappointing part was that we booked 1 hour out at 2100 and called to verify someone cl Ould check us in bit when we got there the office eas clised and they said there was only 1 bed available - for 5 people. Went to another hotel.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor special requests; however, there are times when we do not have the requested room available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
The place was dirty and unsafe.
Business response:
Dear Guest, Thank you for choosing us. We understand your disappointment with the concerns mentioned and the stress you had. Our front desk team is always here to assist you. The safety and security of our guests are of utmost importance. Your feedback is shared with the housekeeping team to review the room and make it flawless for our future guests. We are grateful for your comments and hope you will stay with us again for a better experience. Sincerely, Hotel Management
Inconsistent
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is here to assist you in improving your time with us. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Chamblee
How is Extended Stay America Select Suites - Atlanta - Chamblee rated?
Extended Stay America Select Suites - Atlanta - Chamblee has a 3.5 star rating with 1,393 reviews.
When is Extended Stay America Select Suites - Atlanta - Chamblee open?
Extended Stay America Select Suites - Atlanta - Chamblee is open now. It will close tomorrow at 12:00 a.m.