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Extended Stay America Select Suites - Atlanta - Chamblee
- Hotels
- Chamblee, GA
About this business
Location details
2877 Dresden Drive, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged an extra 65.00 Twice over what I already paid..after I asked him several times what was the 65.00 for when I was already charged 97.00 for each room plus 100.00 for each room as a deposit in case anything happens to the room ..very un professional
Business response:
Dear Aristedes, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
unsatisfied They gave me a hard time about a payment that wasn’t on the app and had to give them my last because I couldn’t cancel do it would have taken 7-10 days for my money to be on my card
Business response:
Dear Kim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Don't waste your money.
Business response:
Dear Latania, Thank you for your recent stay at our hotel. We appreciate you sharing your feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest.Sincerely,Hotel Management
Go elsewhere Andre is a real CLOWN. I got to the property before 10 and was waiting in line, he moved as slow as he could and after he slowly checked in the people in front of me he closed the window and said "you should of been here before 10 l'm a regular employee" '. Learn customer service! Told me to call a number and no one answered. It's on camera I was in there before 10. It’s been a hassle getting my stolen money back
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to read about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Elevator shut down at night . Stair full of smoke smell . Room key doesn’t work even try many times to fix .
Business response:
Dear Rose, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Further, we regret the sudden breakdown of the elevator causing discomfort, but our team is already at work to check and fix them as soon as possible. The locks and keys of the entire hotel are che... read more
Stay somewhere else! Well. It says a lot when the hotel employees leave and are no longer available after 10pm. The key card doors don’t lock on the outside doors do not work at all, so whomever can just walk in. This wasn’t a hotel or any extended stay I’ve even been to and I travel for a living the last 7 years. … upon entering the unit there was rust all over the fridge that had been spray painted black. Decided to take a shower since I just worked 12hrs outside. Turned on the light and a spark of blue light came from beh... read more
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Chamblee
How is Extended Stay America Select Suites - Atlanta - Chamblee rated?
Extended Stay America Select Suites - Atlanta - Chamblee has a 3.5 star rating with 1,393 reviews.
When is Extended Stay America Select Suites - Atlanta - Chamblee open?
Extended Stay America Select Suites - Atlanta - Chamblee is open now. It will close tomorrow at 12:00 a.m.