Extended Stay America Select Suites - Atlanta - Clairmont

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We’re delighted to know our team’s welcoming and attentive service left such a positive impression during your stay. It’s always encouraging to hear when their efforts help create an enjoyable experience, and we will share your comments with the team. We look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good experience during your stayat Extended Stay America. Our team strives to provide clean, comfortable accommodations and attentive service, and it is always encouraging to know when guests are satisfied. Your comments motivate us to continue delivering the best possible hospitality to all our visitors. We truly appreciate your support and for choosing to stay with us. It was a pleasure having you, and we look forward to... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are truly delighted to hear that you found our staff to be exceptional. Our team takes great pride in delivering attentive, professional, and friendly service, and your kind words mean a great deal to all of us. Positive feedback like yours is a wonderful source of motivation and encouragement for our staff to continue providing the highest level of hospitality. We sincerely appreciate your support and look forward to welcoming you again at Extended Stay Am... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced with room cleanliness and the unfortunate incident with your food. Maintaining a clean, safe, and comfortable environment for our guests is our highest priority, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping and security teams. We truly appreciate your input, as it helps us improve our services and guest experience. We hope to have the opportunity to provide a better stay next time. Sincerely, Hotel Manag... read more