Extended Stay America Select Suites - Atlanta - Clairmont

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are truly delighted to hear that you found our staff to be exceptional. Our team takes great pride in delivering attentive, professional, and friendly service, and your kind words mean a great deal to all of us. Positive feedback like yours is a wonderful source of motivation and encouragement for our staff to continue providing the highest level of hospitality. We sincerely appreciate your support and look forward to welcoming you again at Extended Stay Am... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel very clean. Maintaining a high standard of cleanliness and hygiene is one of our top priorities, and your acknowledgment of our efforts is truly appreciated. Our team works diligently to ensure every guest enjoys a comfortable and pleasant stay, and it is rewarding to know that our commitment to cleanliness made a positive impression on you. We look forward to welcoming you back to Extended Stay America soon fo... read more

Business response:

Dear Guest, Thank you for sharing your positive feedback! We’re delighted to know that you liked your room and had a pleasant stay with us. Our team works hard to ensure each room is clean, comfortable, and well-maintained so every guest can enjoy a relaxing experience. It’s wonderful to hear that our efforts made a positive impression on you. Your satisfaction is our greatest reward, and we truly appreciate your kind words. We look forward to welcoming you back to Extended stay America soon for another comfortable and enjoy... read more

Business response:

Dear Guest, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you experienced with room cleanliness and the unfortunate incident with your food. Maintaining a clean, safe, and comfortable environment for our guests is our highest priority, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping and security teams. We truly appreciate your input, as it helps us improve our services and guest experience. We hope to have the opportunity to provide a better stay next time. Sincerely, Hotel Manag... read more