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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Extended Stay America Hotel Atlanta - Clairmont is located at 3115 Clairmont Rd NE, Atlanta, GA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shopping was close,
The manager was very nice that checked me in and the only negative was my room key quit working and I went to the front desk to get a new key and after waiting 30 minutes and yelling is anyone working and beating on the side of the wall, a big black girl came out and I told her I had been waiting 30 minutes and she immediately told me I had not waited that long. She was rude and not someone who should be dealing with the public. I was so angry at her that I went upstairs and packed and left without spending the night. You sh... read more
Business response:
Dear Harlie, Thank you for being our guest and sharing your appreciation for your check-in associate. However, we regret the key issues that made your time problematic, and your remarks are shared with the team concerned so they can look into them. Further, we are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address ... read more
I did not stay after the 1st room had a broken tv, dirty tub with hair hanging from the faucet, and the carpet was coming up, and the 2nd room was equally met with a dirty counter, something in the toilet that I did not inspect to see what it was, and what looked like blood on the dresser drawer knob.
Business response:
Dear Crystal, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. The condition and cleanliness of the room you mentioned are not our standard. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps to improve. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 4.2 star rating with 1,041 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.