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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom could have been cleaner (toilet and bathtub). There was no toilet paper also.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, various in-room amenities and toiletries are always available at the front desk, we are sorry if this was not communicated on arrival. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The gentleman at the front desk was very accommodating. I appreciate that.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associate. We will be sure to share your compliment with them. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Great staff and service as well nice clean rooms and overall a great hotel
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good room for walking to the ballpark. We needed a room within walking distance of a Braves game and this one was reasonably priced. Room had a small kitchen but no dishes, silverware or equipment. I did get a coffee maker from the office and pouch of coffee, but be sure to ask for a coffee filter or paper towel as the coffee is loose grind. The room was pretty much no frills but clean. We did ask for another pillow (got two with the queen bed) but got another sheet instead. There was one young woman working the office, chec... read more
Business response:
Brian, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management
Great
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
The staff was very nice and helpful. Can't say the same for other extended stay hotels ie the Marietta.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were impressed with the top-notch service provided by our staff. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great location Walking distance to the ballpark. Good access to every direction. Tons of shopping, restaurants, etc. staff at the hotel were outstanding. Hotel could use upgrades and my room was clean and comfortable and quiet. A very good experience.
Business response:
Dannah, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Funny smell came from air conditioning. Floor needed vacuuming.
Business response:
Steve, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance department for review and action. Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.