Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Thanks for choosing to stay with us. It’s nice to read you had an overall pleasant visit and liked our location. We value your feedback as it will help us improve our service and facilities moving forward. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Elizabeth, thanks for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Harold, thanks for the 4-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Harold, It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you so much for the perfect review of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel, especially, our friendly associates. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Charles, thank you for taking the time to review your stay. We’re glad to know overall you had a pleasant stay with us and that our location was ideal for you. However, we’re sorry our cleanliness was not to your expectations. We have discussed your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Jessica, we are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather... read more