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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Qyaneisha, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great Stay. Hotel is super convenient (walking distance) of Sun Trust Park and local bars/restaurants. Rooms were clean, everything was great, except that the beds were super hard and uncomfortable.
Business response:
Jason, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that you enjoyed the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
great location but out of date furnishings carpet was very old dirty and musty smelling. bed and couch were very outdated.
Business response:
Thanks for taking the time to share your review online. Although you liked our location, we apologize for the housekeeping and bedding issue. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Technical Difficulties WIFI never worked right. TV didn't work at all until third day there, although a letter in the room promised it would be working by 20 Jun (was there 24-26 Jun). No dishes or glasses at all in room (have to go to office to get them). Would make sense to put 2 each of dishes cups, glasses, and utensils (probably a can opener too).
Business response:
We appreciate you taking the time to review your stay. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. However, we apologies for the maintenance issue in your room and for the inconvenience as we worked to correct those problems. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Overall experience was good, close to the ballpark and restaurants.
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Knock knock knock Systems were down and staff went door to door knocking in doors seeing who was checked in and how long your stay was. You'd think this info would be passed on per shift. Was there 5 nights and each day same thing.....also no wash rags available.
Business response:
We appreciate your feedback and are happy your stay was pleasant. Your comments, however, indicated areas where we could focus attention to improve our service. We will share these remarks with our team in order to better serve our guests. It was our pleasure hosting you, and we hope you will stay with us again when your travels bring you this way. Sincerely, Hotel Management
Outdated and dirty The room could have used a good cleaning. There were roaches in the bathroom during the night. The beds were very hard. It's a good location for going to see the Atlanta Braves play. I have used Extended Stay before without issues, but I wouldn't recommend this location.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.