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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There hair all over the bed
Business response:
Dear Guest, We sincerely apologize for the condition of your room and for any discomfort caused by cleanliness issues. Maintaining high standards of hygiene is our top priority, and your comments have been shared with our housekeeping team to ensure that such oversights do not happen again. We are committed to providing a clean and comfortable environment for all our guests, and your input helps us improve our services. We look forward to the opportunity to provide you with a much-improved experience and the level of care an... read more
Went into the room and there were no sheets on the bed, no hot water and no toiletries. Tried for about 12 hours to get a hold of someone at the front desk. Had to sleep on a dirty bed with a mattress only. The next day could not get a hold of anyone until 11:00 and they finally switched rooms. But put us in a stink bug room with a ton of them. This was the worst experience and I would never recommend this place to anyone
Business response:
Dear Guest, We are truly sorry to hear about the serious issues you encountered, including the lack of basic amenities and timely assistance from our front desk. We sincerely apologize for the discomfort and frustration this caused, especially having to wait so long for resolution and then being moved to another unsatisfactory room. This is far below our service standards. Your feedback has been escalated to the management team. We appreciate you bringing these concerns to our attention and hope to have the opportunity to ad... read more
The room had lots of trash in it, there was no toilet paper in the room (or in the hotel at all!). I checked out as soon as I found somewhere else to stay. To be fair, the staff was friendly and they tried to be helpful.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room and the inconvenience caused by the lack of essential supplies during your stay. This does not reflect our usual standards, and we truly regret the experience you had. We’re glad to hear, however, that our staff remained friendly and tried to assist you despite the situation. Your comments have been shared with our housekeeping and management teams. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide a much... read more
Beyond Terrible The halls were disgusting and smelled like urine, my room was occupied and the second room I was given had not been cleaned. I was told by the check in person. I would get a full refund, I still have not received my money back
Business response:
Dear Alfredo, We sincerely apologize for the experience you encountered during your stay. It is deeply concerning to hear that both the hallway conditions and your assigned rooms did not meet your expectations. We are also sorry that your issues regarding cleanliness were not resolved promptly, and regret the inconvenience this caused. Your comments will be shared with our team to prevent such occurrences. We understand your feedback regarding the refund, and we will address this matter with our team. Thank you for bringing ... read more
There was roaches in the room and the room had a terrible smell. We were scared to go to bed because of seeing the bugs.
Business response:
Dear Christina, We sincerely apologize for the unpleasant experience you had during your stay, particularly concerning cleanliness and pest issues. This is certainly not the standard we uphold, and your concerns have been shared with the with our housekeeping and pest control teams. We deeply regret any discomfort this caused and appreciate your valuable feedback, which helps us improve. We hope you will give us another opportunity to provide you with a cleaner and more comfortable stay. Sincerely, Hotel Management
there was an AC leak staff left a large fan in the room 'Odorox" mold in bathtub
Business response:
Dear Scott, We sincerely apologize for the inconvenience caused by the AC leak and any issues with cleanliness in your room. Guest comfort and safety are our highest priorities, and we regret falling short during your stay. Our maintenance team strives to address issues promptly, and we appreciate your feedback so we can improve our response times and service quality. Please know your concerns have been shared with the team for immediate review. We value your input and hope to have the opportunity to restore your trust. Sinc... read more
The hotel had no toilet paper on property and told me to go buy my own because management had not ordered any.
Business response:
Dear Stephanie, We sincerely apologize for the inconvenience you encountered regarding the availability of toilet paper during your stay. This is not the level of service we strive to provide, and we regret that proper arrangements were not made in a timely manner. Your feedback has been shared with our management team to ensure that such oversights are addressed immediately and do not occur in the future. We appreciate your understanding and hope to have the chance to serve you better on your next visit. Sincerely, Hotel Ma... read more
When I got to my room I went to put my things away and noticed there was no toilet paper in the bathroom. I went to go downstairs and saw a room attendant at the other end of the hallway. I told her my room didn’t have any toilet paper and asked if she had any on her cart. She then told me management had not provided them for toilet paper for several days and there wasn’t any in the building. Having worked in hotels myself, I thought maybe she misunderstood because management would never not provide an essential item in a ro... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.