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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Ever This was the worst hotel ever. They charged us $2 per person per day if we wanted clean towels and washrags. They do not come in daily to "clean" we were informed that they do that every 2 weeks. The front desk is never open and if they are there they will give you towels with hairs all on them.... The hallways smelt like skunk weed and there was a dog turd in the elevator. If you don't have back probably you will after sleeping on their bed. They do not have a hairdryer in the room. You will have to go to t... read more
Business response:
Dear Kati, We are sorry to learn about the less-than-satisfactory experience you had during your recent visit. Your feedback is greatly appreciated as it helps us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide y... read more
Floors were greasy, not enough pillows or linens for four people. Pull out sofa was unusable, I tried to dust off the mattress but it was stained and thin. Full size bed was old and gross too.
Business response:
Dear Lisa, Thank you for sharing your feedback. We sincerely apologize for the condition of your accommodations and the discomfort you experienced. Cleanliness and guest comfort are very important to us, and it is clear we did not meet those expectations during your stay. Your concerns will be shared with the appropriate team to help improve our standards. We appreciate your input and regret that your visit was less than satisfactory. We hope to have the opportunity to provide a much better experience in the future. Sincerel... read more
Rooms Smell Disgusting This hotel was grotesque. t smelled so bad, I couldn't tolerate it. The lobby smelled bad but I was hopeful the room would be ok. When I got into the room it smelled like someone had died in it. The room was dingy and musty and dark. I tried to ignore it but it made me sick. It smelled so bad I couldn't sleep. I got out moved to another hotel.
Business response:
Dear Matthias, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Business response:
Dear Brian, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Cancelled On Us The Day Of They called and cancelled one of my rooms the day of so I was left scrambling trying to find another place to accommodate us. It was really bad.
Business response:
Hi Marcellus, I am sorry for any confusion however we cancelled your reservation because you made the reservation for the wrong room type. When we reviewed this with you at check in YOU decided to find a different hotel with 2 beds as the reservation you made was for 1 bed. Since you chose to go elsewhere, I cancelled your reservation so you would not be charged a "No Show" fee in the system. Hope this clarifies any confusion. Thank you,
Not clean.
Business response:
Dear Guest, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Property had no hot water. We were told the whole floor did not have hot water with no empathy or concern. Manager refused our refund so we could check out and secure another hotel with hot water
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during your check-in. The situation you described regarding the reservation confusion and lack of front desk assistance is certainly not the level of service we strive to provide. We understand the frustration this caused and regret the inconvenience you faced. Your feedback is important, and we will address these issues to ensure a more seamless experience for future guests. We appreciate your patience and hope for t... read more
Business response:
Hi Robert,We sincerely apologize for the inconvenience you encountered with your recent reservation at our hotel. We understand the distress caused, especially when traveling with children, and we regret the impact this had on your trip. Although this is not a normal occurrence, we genuinely regret the impact this had on your trip. We’re grateful you brought this concern to our attention, and we will work diligently to ensure something like this doesn’t happen again. We would love the chance to welcome you back and provide t... read more
The room was somewhat clean. Some stains were permanent. Like the ones on the bathroom sink. The room was spacious. The let out couch mattress was old and stained up pretty bad as well. It looked gross. Everything is old and outdated. There were ants in the bathroom. Not to mention the hallways smell horrible.
Business response:
Hi Chelsea, We regret that we could not make your stay more enjoyable. We pride ourselves on the cleanliness of our property and strive to create a warm budget friendly experience for our guests. Should you choose to be in the area again we'd love to accommodate your stay needs again.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.