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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing ESA !
The breakfast is an “grab & go”. There were a lot of people loitering when we arrived, which made us a little uncomfortable. Even though the room was clean, the carpet was wet and we could not walk around barefoot. The sink in the bathroom had a huge crack in it and there was an overall stench throughout the room.
Business response:
Dear Shelly, We apologize for the discomfort caused during your stay. Your feedback about the grab-and-go breakfast, loitering, and cleanliness issues with the carpet and sink are concerning. Please rest assured that we take these matters seriously and will address them promptly with our team. We strive to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short during your visit. Your comments will help us improve our services and facilities for future guests. Thank you for bringing... read more
Business response:
Thank you for choosing ESA !
We selected this hotel because we were traveling to a baseball tournament at LakePoint for a week and wanted to be able to cook meals. We also wanted a pool for daughter to be able to swim. I picked this hotel because of those two things. The hotel was horrible and not as advertised. It was more of a low rent apartment. The pool has not been operational for years. The hallway smelled of what ever foods were cooked and was not clean. The fire alarm went off which scared my daughter and caused her anxiety to go through the roo... read more
Business response:
Dear Onekia,Thank you for choosing us. We regret the problems you and your daughter suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the ... read more
Room was not clean
Business response:
Dear David, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
Business response:
Thank you for choosing ESA !
Absolutely horrible experience. Hotel was filthy and our family felt very unsafe.
Business response:
Dear Michael, We're truly sorry to hear about your unpleasant experience during your stay. Ensuring a clean and safe environment for our guests is our utmost priority, and we regret that we failed to meet your expectations in this regard. Your feedback is taken seriously, and we will address the cleanliness and safety concerns immediately with our team to prevent similar issues in the future. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused your family. We value your feedback and... read more
Business response:
Dear Bethany, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more effectiv... read more
Business response:
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.