This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a little "TLC" The room set-up was very nice, however there were some aging, aesthtic problems. They could use a little paint, a little sprucing up, but nothing major. In fact we hope to stay there again. The staff was exceptionally nice & friendly...is very convieniently located next to restaurants, attractions, etc. Was a GREAT deal!
Great for the price we paid Great location
Great room for the money. My short stay with your hotel exceeded my expectations. The room was clean and comfortable. The staff was courteous and helpful. The price was fair. I would use this hotel again.
Staff never showed up for check-in. Reservation was canceled after I waited in the lobby for 2 hours. This was very inconvenient when I came in from out of town. Very unprofessional...
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear how difficult your arrival was and understand how upsetting it must have been to wait without assistance, especially after traveling from another city. Your comments are taken seriously, and they provide important insight into where attention is needed to support smoother visits. We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity to offer a more reliable and welcoming stay... read more
El hotel se utiliza para dar alojamiento a personas sin hogar y lo utilizan para ahí vivir. Nos tocó la experiencia de persona drogada intentando abrir habitaciones. La habitación que se asignó estaba sucia al parecer estaba habitada. Se nos cambió de habitación pero estaba con las sábanas sucias. No nos sentimos seguras y pedimos Cambio de hotel y reembolso. Muy mala experiencia
Business response:
Dear Guest, We sincerely apologize for the safety issues and cleanliness problems you encountered, as this is not reflective of our standards. Your experience with an individual causing disturbance and the unacceptable condition of both rooms is deeply concerning, and we understand how uncomfortable this must have been. Your comfort and safety remain our top priorities. We appreciate your feedback and hope you will consider giving us another chance to provide a better stay. Sincerely Hotel Management
Front desk staff was extremely rude an unprofessional. Whole experience with the pre-booking was awful and difficult-putting it nicely. She would not give us our room, or a refund, or even let us pay what she said “we owed for the room”- even though we booked and paid online. We wound up driving 3 hours home.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you faced during your check-in process and for the unprofessional behavior you described. This is certainly not the level of service we strive to provide. Your comments regarding the handling of your booking have been shared with our management team. We will be investigating this matter. We truly regret the inconvenience caused and hope you’ll consider giving us another opportunity to restore your confidence in our service. Sincerely, Hotel Management
El hotel descuidado, la primera habitación sucia , ninguna amenidad
Business response:
Dear Guest, We sincerely apologize for the condition of your first room and the lack of amenities during your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and front desk teams. We truly value your input as it helps us enhance the guest experience. We hope you will give us another opportunity to provide you with a much better and more comfortable stay. Sincerely, Hotel Management
Bad policies.
Business response:
Dear Guest, We’re sorry to hear that you were disappointed with some of our policies. Our policies are designed to ensure the comfort, safety, and fairness for all our guests, but we understand they may not always meet everyone’s expectations. Your comments are valuable and will be reviewed by our management team to see where improvements can be made. We appreciate your understanding and hope to have the opportunity to better serve you on your next visit. Sincerely, Hotel Management
I honestly need to speak to customer service about the whole experience. The room they put me in had NOT been cleaned. No sheets on the bed, rotting food remnants in the fridge, whole room smelled rotten, bathroom wasn’t clean. Soap fragments left on sink, tub and shower dirty with dried brown residue in the bottom. The second room they moved us to had no trash can and the tv didn’t work but they had no other rooms available. The room also didn’t have sheets for the pull out couch. Room smelled like smoke. It was a terrible ... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another cha... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.