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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only give you 2 towels then want to charge you 3.50 to get clean ones. Never came around during my 2 week stay to take out garbage clean room or change bed linens.
Business response:
Dear Troy,Thank you for sharing your concern. As part of our Select Suites experience, we provide housekeeping every two weeks, which helps us maintain our competitive rates while offering spacious suites with full kitchens and other apartment-style amenities. However, we're always happy to provide fresh towels and linens at the front desk for a minimal fee when you need them, and additional housekeeping services are available upon request for a fee as well. We design our services this way to create a more home-like environm... read more
Avoid this place Horrible service and place. place was locked up in the room there to check in or answer your phone. Waited 30 minutes was disgusting and broken and boards over the doors inside.
Business response:
Dear Darin,Please accept our apologies for any disappointment you felt during your check-in. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the concerns you described, including the door. We will be sure to address these issues with the appropriate individual. We are grateful for your patience. We do hope to have the op... read more
This property took my money and said i didn’t show up and they was close i need my money
Business response:
Dear Darryl, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Awful
Business response:
Dear Jody, We sincerely apologize for the experience you had during your recent stay. We understand how unsettling it must have been with the disturbance caused. Please know we are investigating the situation to ensure it does not happen again. Please allow us to provide a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
Service was great! Just the condition of the hotel and room. My room didn't have heat. I already knew about the door problem. And the stairwell messed. I lived the service tho
Business response:
Dear Guest, Thank you for your feedback and for highlighting the great service you received during your stay which means a lot to us! However, we are sorry about the condition of the hotel that disappointed you. These concerns are unacceptable; we’ll ensure they are addressed promptly with our maintenance team. Your feedback is invaluable as we work to improve the guest experience, and we appreciate your understanding. We hope to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.