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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for the price we paid Great location
Great room for the money. My short stay with your hotel exceeded my expectations. The room was clean and comfortable. The staff was courteous and helpful. The price was fair. I would use this hotel again.
We weren't able to stay because they gave our room away despite us having prepaid the booking on hotel.com. They had the "reservation", but didn't understand what reservation actually means. They also didn't have a good way to try to swap us to one of their other locations nearby because of how their system works. We had to call around to find a room separately and now have to work towards getting a refund since we didn't actually use our booking.
Business response:
Dear Guest, We’re sorry to hear about the difficulty you experienced with your reservation. Arriving with a confirmed booking and then needing to find alternate accommodations would understandably be frustrating. Your comments have been shared with the appropriate teams so this situation can be reviewed internally. We appreciate you bringing this matter to our attention and hope to have the opportunity to provide you with a smoother experience in the future. Sincerely, Hotel Management
The worst hotel experience I’ve ever had. The first time, they assigned me a room that was already occupied. The second time, they gave me a room that hadn’t been cleaned. Only on the third try did I finally get a proper room. And I didn’t receive a single apology. The front desk staff were extremely indifferent and unhelpful!!!
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay fell far short of expectations and that multiple room issues caused frustration. We understand how unsettling it must have been to face challenges and a lack of acknowledgment from our team. Your feedback is taken very seriously, as it highlights areas that need attention to ensure a smoother experience for future guests. We appreciate your patience and hope you will consider giving us another opportunity to provide a stay that reflects the... read more
The property is not at all good
Business response:
Dear Guest, We are sorry to hear that your experience at our property did not meet your expectations. Guest satisfaction is very important to us, and comments like yours are taken seriously and reviewed by our management team to identify areas for improvement. We appreciate all feedback, as it helps us enhance our services and facilities. We regret that we did not provide the stay you were hoping for and hope you will consider giving us another opportunity in the future to better serve you. Sincerely, Hotel Management
Staff never showed up for check-in. Reservation was canceled after I waited in the lobby for 2 hours. This was very inconvenient when I came in from out of town. Very unprofessional...
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear how difficult your arrival was and understand how upsetting it must have been to wait without assistance, especially after traveling from another city. Your comments are taken seriously, and they provide important insight into where attention is needed to support smoother visits. We appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity to offer a more reliable and welcoming stay... read more
El hotel se utiliza para dar alojamiento a personas sin hogar y lo utilizan para ahí vivir. Nos tocó la experiencia de persona drogada intentando abrir habitaciones. La habitación que se asignó estaba sucia al parecer estaba habitada. Se nos cambió de habitación pero estaba con las sábanas sucias. No nos sentimos seguras y pedimos Cambio de hotel y reembolso. Muy mala experiencia
Business response:
Dear Guest, We sincerely apologize for the safety issues and cleanliness problems you encountered, as this is not reflective of our standards. Your experience with an individual causing disturbance and the unacceptable condition of both rooms is deeply concerning, and we understand how uncomfortable this must have been. Your comfort and safety remain our top priorities. We appreciate your feedback and hope you will consider giving us another chance to provide a better stay. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,611 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.