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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It took 25 minutes just to check in as the lady who runs the front desk also does the laundry. You have to pay for more clean towels and they just simply wash your current ones and give them back. They only was 1 room at a time so you could be waiting a few hours for your towels. The "queen" size bed is really a full size
Business response:
Dear Shakira, We sincerely regret the challenges you faced. A smooth check-in process and timely access to amenities are essential, and we apologize for any inconvenience caused by delays at the front desk and the towel service process. Additionally, we understand how important accurate room descriptions are, and we regret that the bed size did not meet your expectations. Your feedback is valuable, and we will review our procedures to improve efficiency and guest satisfaction moving forward. Please allow us to provide a much... read more
The hotels.com ad showed fitness , swim and breakfast included- NONE of them was there. The whole hotel smells of smoke including my "Non-Smoking" room!
Business response:
Dear Manish, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room was extremely dirty, bed was pushed against the wall where two couldn’t use it so we had to move the bed ourselves and make it. Mattress was at least new and still In plastic. Only one pillow for the room. Fake eyelashes in the sink. Floors were covered in dirt and you could see peoples footprints on the floor.
Business response:
Dear Sarah, We sincerely apologize for the condition of your room during your stay. Cleanliness and comfort are top priorities for us, and the experience you described does not reflect our standards. We deeply regret the inconvenience you faced, from the setup of the bed to the state of the floors. Please be assured that we will address these concerns with our housekeeping team to ensure that such issues are corrected immediately. Your feedback is invaluable, and we appreciate you taking the time to share it with us. We hope... read more
Horrible. Multiple cosmetic damages. Linens were thin and we could not get another pillow. No flatware, dishes or pots/pans in the kitchen. Fridge dents, couch rips, floor peeling up, tub safety bar missing, countertop partially installed. TV didn't work and could not get more than two towels. We had a reservation for Friday and Saturday night but changed hotels saturday.
Business response:
Dear William, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the se... read more
The room hadn't been cleaned when we got to the location that evening. The person at the front desk wasn't very helpful. We had booked a double room, there weren't any more available, so we were charged for an extra room instead of comp'd the extra room. Poor cleanliness and poor customer solution skills.
Business response:
Dear Guest, We are truly sorry about the issues you encountered during your stay, and we apologize for the inconvenience caused. It is unacceptable that your room was not properly cleaned upon arrival, and we regret that our front desk team did not provide the level of service and support you deserve. Your feedback highlights areas where we fell short, and we are taking it seriously. Regarding your reservation and additional room charge, we understand how frustrating that must have been, especially when the situation was not... read more
No dishes, silverware or glassware. Removed stair access to floors during my stay without notice. No hairdryer or hair prid7cts. Won't accept ESA.
Business response:
Dear Kathleen,Thank you for sharing your feedback. As part of our extended-stay concept, kitchenware is available for purchase, and this is outlined on our website to ensure guests are informed prior to booking. We apologize if this caused any inconvenience. Additionally, the temporary stair access changes were due to necessary maintenance for guest safety, and we regret any disruption this may have caused. While hairdryers are not provided as part of our Select Suites, we encourage guests to bring their personal care items ... read more
Only give you 2 towels then want to charge you 3.50 to get clean ones. Never came around during my 2 week stay to take out garbage clean room or change bed linens.
Business response:
Dear Troy,Thank you for sharing your concern. As part of our Select Suites experience, we provide housekeeping every two weeks, which helps us maintain our competitive rates while offering spacious suites with full kitchens and other apartment-style amenities. However, we're always happy to provide fresh towels and linens at the front desk for a minimal fee when you need them, and additional housekeeping services are available upon request for a fee as well. We design our services this way to create a more home-like environm... read more
Avoid this place Horrible service and place. place was locked up in the room there to check in or answer your phone. Waited 30 minutes was disgusting and broken and boards over the doors inside.
Business response:
Dear Darin,Please accept our apologies for any disappointment you felt during your check-in. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the concerns you described, including the door. We will be sure to address these issues with the appropriate individual. We are grateful for your patience. We do hope to have the op... read more
This property took my money and said i didn’t show up and they was close i need my money
Business response:
Dear Darryl, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.