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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was for a queen bed but it was more like a full. Very small for 2 adults. The room was ok but not a hotel I would stay at ever again. I have a ES dog and I was charged for daily pet fees. I was told that my dog is not a service dog. The property did not have a trash can outside for me to dispose of my dog poop bags. I am not sure why but that hotel did have a lot of shady people. Made me feel uncomfortable to walk my dog.
Business response:
Patrick, thank you for selecting our hotel. We regret knowing our hotel did not meet your expectations and that we could not provide you with a comfortable stay. We are sorry you were unhappy with the size of your suite and the pet-fee charged. Unfortunately, ESA's are not covered under the ADA laws and therefore require a pet fee. We apologize for disappointing you. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was great
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Stay was great. Staff was nice and friendly. Room was clean and spacious. Everything was great
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.