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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to wait for the clerk for about 10 minutes (no idea where he was), after that, the check-in was smooth. We were told no smoking (we're not smokers), but the room smelled like cigarettes covered up by fabreeze. The room was very humid and warm, so we turned the AC lower. The room cooled, but was extremely humid throughout the night... Cheapest hotel in the area, but I should have spent a few more dollars.
Business response:
Dear Rodolfo, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We will share your feedback with the team and ensure these mistakes are not repeated. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. S... read more
Staff us very friendly. Rooms were very clean and properly maintained.
Business response:
Dear Hrishikesh, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit. Sincerely, Hotel Management
It was a comfortable room ,cleanliness was upto the mark.Would love to come again
Needs Work Overall my stay was okay. Dark hallways and over run kitchen appliances with rust and damaged kitchen counters. I experienced loud music outside my room the first night, then again in the morning. I mentioned it to the front desk. They seemed to be aware of the issue.
Business response:
Christina, thank you for sharing your feedback. Please accept our apologies for the disappointment regarding our accommodations and overall property. We are also sorry for the noise issues you encountered during your time here. We never intend to let down any of our guests, so we regret your inconvenience. We have addressed your concerns appropriately to ensure a much better guest experience. We appreciate your patience in these matters and hope you will consider giving us another chance so that we can make it up to you. Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.