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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your valuable feedback.
Business response:
Thank you for your valuable feedback.
It was great, clean, and quiet. I didn’t like the fact that once the doors lock at night you can’t use your key to get in and no one was never upfront to let you in. What’s the point in having a slot for the card if it doesn’t let you in. What’s the point in using the phone outside if no one will answer. But overall experience I will book there again. Hopefully it will change by the time I do so.
Business response:
Thank you for your feedback. We will look into the issues with the door at night as well as the phone not being answered. We look forward to seeing you soon!
The location is excellent. There are certain days that the rooms are cleaned and I had to ask to have mine done after a week's stay. The staff was very accomodating and pleasant but I didn't feel as though I should have to ask.
Business response:
Thank you very much for your feedback. I do want you to know that I agree, you shouldn't have had to ask for cleaning service. I deeply apologize that the cleaning schedule was not properly communicated to you at check-in.
Good It was nice
Business response:
Jesse, thank you for choosing Extended Stay America for your week-long stay. Nothing is more important than your satisfaction, so we are delighted you gave us a lovely review. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Check in and out was smooth, room was nice and big. Only issue was the people above me stomping around, slamming doors, and kids running up and down the halls until 12:30am. Stayed on the first floor and it was all quiet and calm on that floor.
Business response:
Jillian, thank you for choosing Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that you liked your spacious room. However, we're sorry for the noise you experienced from the other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincer... read more
Business response:
Thank you for your positive feedback. We hope to see you again real soon!
The air conditioner was very noisy. It woke my wife and I up each time it cycled on. We couldn't change rooms because the hotel was full.
Business response:
Thank you for posting a review of your stay. We apologize for the noise you and wife experienced in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem with the HVAC unit immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Decent for short stay Generally ok. Oftentimes the front desk person was gone so no help. Front door was locked and room key didn’t work causing a lock out. Lady sitting on back stairwell close to door smoking
Business response:
Karen, thank you for your review. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inattentive service you received from our associates and for the inconvenience you had due to the lock of your room. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 4.3 star rating with 628 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.