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Extended Stay America Select Suites - Birmingham - Inverness
- Hotels
- Birmingham, AL
About this business
Location details
101 Cahaba Park Cir., Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is excellent. There are certain days that the rooms are cleaned and I had to ask to have mine done after a week's stay. The staff was very accomodating and pleasant but I didn't feel as though I should have to ask.
Business response:
Thank you very much for your feedback. I do want you to know that I agree, you shouldn't have had to ask for cleaning service. I deeply apologize that the cleaning schedule was not properly communicated to you at check-in.
Good It was nice
Business response:
Jesse, thank you for choosing Extended Stay America for your week-long stay. Nothing is more important than your satisfaction, so we are delighted you gave us a lovely review. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Check in and out was smooth, room was nice and big. Only issue was the people above me stomping around, slamming doors, and kids running up and down the halls until 12:30am. Stayed on the first floor and it was all quiet and calm on that floor.
Business response:
Jillian, thank you for choosing Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that you liked your spacious room. However, we're sorry for the noise you experienced from the other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincer... read more
Business response:
Thank you for your positive feedback. We hope to see you again real soon!
The air conditioner was very noisy. It woke my wife and I up each time it cycled on. We couldn't change rooms because the hotel was full.
Business response:
Thank you for posting a review of your stay. We apologize for the noise you and wife experienced in your room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem with the HVAC unit immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Decent for short stay Generally ok. Oftentimes the front desk person was gone so no help. Front door was locked and room key didn’t work causing a lock out. Lady sitting on back stairwell close to door smoking
Business response:
Karen, thank you for your review. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inattentive service you received from our associates and for the inconvenience you had due to the lock of your room. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Manage... read more
It was good
Business response:
Donna, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Chasity is the Best! This was an amazing experience! Chasity, the front desk rep, was just amazing! Give her a raise!!!
Business response:
Stephanie, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Chasity for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
It’s ok We came over to go to the NASCAR races at Talladega. The room was big and the bed was comfortable. There’s a kitchen, but nothing but no utensils or coffee pot. You have to rent those! They don’t have a coffee out in the kitchen and we had to go to McDonald’s down the street to get coffee because they don’t have coffee until after 6:30!
Business response:
Melissa, thank you for choosing Extended Stay America while you were here for NASCAR races. We're glad to know you liked your spacious room and that overall you had a pleasant time with us. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Birmingham - Inverness
How is Extended Stay America Select Suites - Birmingham - Inverness rated?
Extended Stay America Select Suites - Birmingham - Inverness has a 3.5 star rating with 945 reviews.
When is Extended Stay America Select Suites - Birmingham - Inverness open?
Extended Stay America Select Suites - Birmingham - Inverness is open now. It will close tomorrow at 12:00 a.m.