Extended Stay America Select Suites - Boca Raton - Deerfield Beach

Business response:

Dear Emmanuel, Thank you for including Extended Stay America in your travel plans and leaving us a review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Faith, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts, and please accept our apologies for the noise disturbances you experienced from nearby guests. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Managem... read more

Business response:

Dear Jean, Thank you for your kind comments and excellent rating of your stay at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit here.Sincerely, Hotel Management 

Business response:

Dear Kevin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management