Extended Stay America Select Suites - Boca Raton - Deerfield Beach

Business response:

Dear Jean, Thank you for your kind comments and excellent rating of your stay at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit here.Sincerely, Hotel Management 

Business response:

Dear Kevin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Carol Ann, We appreciate your feedback and apologize for any inconvenience during check-in. Your experience does not meet our usual standards, and we're sorry for any delay you encountered. We'll address this with our team to ensure a more efficient and welcoming experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive experience on your next visit.Sincerely,Hotel Management