Extended Stay America Select Suites - Chicago - Darien

Business response:

Dear David, Thank you for your kind review. We are glad that our hotel's functionality served the purpose of your stay. We love providing our guests with a convenient experience, and it is great to see that we are succeeding. We look forward to hosting you again soon at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your recent review of your stay at our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sinc... read more

Business response:

Dear Kathleen, Thank you for sharing your thoughts on your recent stay with us. We deeply regret that your accommodations did not meet our usual high standards of cleanliness and comfort. Additionally, we acknowledge the presence of a water leak under the bathroom sink, which must have caused you significant inconvenience. Rest assured that we take your concerns seriously and will address them with the relevant department to prevent this from happening again. We appreciate your business and hope to serve you better in the fu... read more