Extended Stay America Select Suites - Chicago - Hanover Park

Business response:

Tammy, thank you for choosing Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked your comfortable room along with the fully equipped kitchenette. Please know, we have a full-size refrigerator in rooms which includes ice trays for guests convenience; therefore, we do not have ice machines. Thank you also for your feedback, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We regret you were not aware of the breakfast not being available and we can understand your disappointment. Please know this information is posted on our hotel websites and we hope the rest of your stay was a pleasant one. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tina, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Guest, we are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our clean, comfortable accommodation paired with our warm hospitality. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting all of your expectations and for the wait time issue you experienced due to the lack of in-room amenities during your stay. We also regret that we did not merit the rate you paid. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management