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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me encanta, fácil acceso, muy atento el personal, solo que el desayuno es
Business response:
Thank you for choosing to stay at Extended Stay America and for the wonderful feedback. We are glad to know you enjoyed your time with us and that you loved our ideal location as well as the service delivered by our associates. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management
I didn’t like the cigarette odor in the entire building I ask for free smoke but the odor was very strong
Business response:
Maria, we apologize for the smoke odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working on the issue. We hope that you will come back and stay with us again. Sincerely, Hotel Management
My check in experience did not give a welcoming experience. The check in staff did not smile once to me. He was mechanical and rehearsed. The room was clean and adequate.
Business response:
Dana, thank you for evaluating your experience at our hotel. We are glad you liked your well-appointed room and had a pleasant stay with us. However, we apologize that our associates at the front desk did not greet you with a warm welcome. Your feedback is shared with our team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The view from my room was a pleasant surprise! I looked out and saw I had an awesome view of the duck pond. I also loved how clean the room was and how friendly the staff was. I will definitely be staying again!
Business response:
Jennifer, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We are also happy that you enjoyed the view from your room. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Just Okay There is no ice machine, period, and a relatively few channels on the TV. Also, while there is Wi-Fi, there is also an enhanced Wi-Fi that is only available for an upcharge.
Business response:
Greg, thank you for your review. We are sorry for your disappointment and that we only had limited channel selections to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.