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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed with Service The room was clean, but on the last night of my stay, I found a roach in the bath tub. That spoiled everything. Also, the check in process was TERRIBLE. No one was working the desk when I arrived even though I called in advance to let the front desk know that my flight was delayed. I waited somewhere between 30 and 45 minutes for someone to show up at the front desk to check me in. I called the phone listed on the reservation 4 times, but no one helped me. That's ridiculous!
Business response:
Christine, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider sta... read more
Location is convenient and clean. I didn't like that there was no staff at front desk in the evening. I usually do late check in because I MC at clubs but had to check in before heading to the venue because there was no late check in. I probably will not stay here again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know our location was ideal for your visit. However, we are disappointed that you faced challenges with late check-in. We will share your concerns appropriately and greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back and make it up to you on your next visit to this area. Sincerely, Hotel Management
My room had a very strange smell, which is the first time I had to do an issue like that, but the smell was a kind that no matter how much I sprayed it wouldn't go away. The room is clean the hallway by my room had Cheetos that was there for about a day, also I asked for an extra day which I paid for but there was an issue with the computer and the housekeeper was trying to get in to clean my room which I found it very strange. But this is the first time out of all this games I've had that I had such an issue. So my biggest ... read more
Business response:
Taina, thank you for your feedback. We apologize for the oversights made when servicing your guest room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again Sincerely, Hotel Management
It was fine
Business response:
Flora, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonderful staff
Business response:
Thank you for your recent stay at Extended Stay America and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us.We areglad our convenient first floor suite was perfect for you and your pet to enjoy your stay with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management
Awesome
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 930 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.