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Extended Stay America Select Suites - Chicago - Lisle
- Hotels
- Lisle, IL
About this business
Location details
445 Warrenville Rd., Lisle, IL, 60532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad stay Sorry to say not a great review , the buIlding itself was very nice however two of the four lamps were not working . I did report this but it was never serviced. The person in the room next to me started playing the electric guitar at 3AM and continued until 5AM. Sadly I cannot recommend a stay at this hotel
Business response:
Marjorie, thank you for your candid evaluation. We regret the noise disturbance you encountered and are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Very nice place. Very nice stay. A solo personal/business getaway weekend. Would stay here again.
The building & room didn’t smell clean or fresh, it smelled musty and old. The elevator was loud and didn’t sound like it was in good working order. Towels were not soft and very thin. We only stayed one night, but I would not recommend this property to anyone, especially for an extended stay.
Business response:
Thank you for being our guest. We work hard to provide a comfortable environment; therefore, we regret the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We are also sorry for the disturbance caused by the noise made by the elevator. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Check in desk refused to check me in
Business response:
Thank you for sharing your concerns. We regret knowing about the predicament you were in upon arrival. We assure you to look into this situation. We hope you will reselect us in the future. Sincerely, Hotel Management
Horrible This hotel is run down, our room wasn’t clean or well stocked and the beds were ridiculously uncomfortable. It also smelled horribly of smoke and all they could do was move us to the room next door, which was only slightly less gross. I wouldn’t stay here again if they paid me.
Business response:
Kevin, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We will relay your concerns to our housekeeping team, and we will make sure corrective actions are taken so this doesn't happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The hotel gave us a free upgrade.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you enjoyed your room upgrade and we are delighted to know your stay was nothing less than exceptional. We look forward to your next visit with us. Sincerely, Hotel Management
Good
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
It low quality property
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Lisle
How is Extended Stay America Select Suites - Chicago - Lisle rated?
Extended Stay America Select Suites - Chicago - Lisle has a 3.6 star rating with 1,018 reviews.
When is Extended Stay America Select Suites - Chicago - Lisle open?
Extended Stay America Select Suites - Chicago - Lisle is open now. It will close tomorrow at 12:00 a.m.