Extended Stay America Select Suites - Chicago - Lisle

Business response:

Dear V, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Karen, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your comments are being reviewed with the team member to see what went wrong. Although we want our guests to see our dedication in everything we do; but, we regret not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a s... read more

Business response:

Dear Pradeep, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Roberta, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more

Business response:

Camille, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your parking area perfect for your needs, and the staff friendly and professional. We look forward to seeing you again in the future! Sincerely, Hotel Management 

Business response:

Nicole, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management