Extended Stay America Select Suites - Chicago - Lisle

Business response:

Brian, we appreciate you for being a guest at our hotel. Although you had a pleasant stay with us, we apologize for the service issue and your feedback is shared with the front office team to be diligent going ahead. Thank you for your review, and we hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing a review. We are truly sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Max, thank you for being our guest. We are happy to know our location was ideal for your needs and that you liked your well-kept room. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Tony, thanks for being our guest. We are glad to read to you had an overall pleasant visit and liked the value we offer. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Susan, thank you for staying at Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and had a great time with us. Your feedback will be shared with Moe. Thanks again, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Susan, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Moe, and we'll be sure to share your compliments with him. Thanks again, and we cannot wait for your next visit. Sincerely, Hotel Management