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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.
Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet. They did have nice wall art in the room if you like that stuff. They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 sinc... read more
Looks like a run down place
Business response:
Dear Krishna, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We appreciate your patience and would love to make it up to you on your next visit to the area. Sincerely, Hotel Management
No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.
Business response:
Dear Cristine, Thank you for sharing your experience. We are sorry to learn that your stay did not reflect the standards we aim to uphold. We strive to provide a welcoming and well-maintained environment, and we are disappointed that your expectations were not met. Although we regret the disappointment with the lack of amenities, such as towels and sofa bed linen, please know that these items can be requested at the front desk if needed. Your comments regarding the property’s condition and suggestions for improvement have be... read more
Terrible place. Sketchy clientele and loiterer's. Left early. Avoid!
Business response:
Dear John, We’re very sorry to hear that your experience was so disappointing and that you felt uncomfortable during your stay. This is certainly not the impression we want guests to have. Your comments have been shared with our team so we can address your concerns and provide every guest with a more enjoyable stay that reflects the high standards we strive to uphold. We appreciate your feedback and hope you’ll give us another opportunity to provide you with the seamless experience you deserve. Sincerely, Hotel Management
This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.
Business response:
Dear Lisa, Thank you for taking the time to share your impressions. We sincerely regret that your experience did not align with expectations. The condition of the room you described is far from what we aim to provide, and we understand your disappointment. Your remarks regarding in-room features and maintenance have been shared with our operations team for immediate review. We appreciate your honesty and hope for an opportunity to offer a greatly improved stay in the future. Sincerely, Hotel Management
There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are deeply sorry for the inconvenience and frustration caused by the lack of assistance upon your arrival. What you described is far from the level of service we aim to provide, and we understand how upsetting it must have been. Your feedback has been shared with the appropriate teams to address this matter promptly. We sincerely regret the impact this had on your visit and appreciate you bringing it to our attention so we can take the necessary steps to ... read more
No breakfast
Business response:
Dear Guest,Thank you for your feedback. We’re sorry to hear you were disappointed about the lack of breakfast. We understand how important that amenity is to many of our guests and will be sure to share your comments with our team as we continually strive to enhance our guests’ experience. We appreciate you staying with us and hope to have the opportunity to better serve you next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.