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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was horrible couldn’t find my reservation
Business response:
Dear Nikko, We apologize for the inconvenience you experienced during the check-in process. Ensuring a smooth and efficient check-in is our priority, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable, and we will prevent similar issues in the future. We appreciate your understanding and hope to have the opportunity to improve your experience should you choose to stay with us again.Sincerely,Hotel Management
Excellent Price......Terrible Service The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone... read more
Business response:
Dear Scott W., Thank you for your detailed feedback. We are pleased you found the room clean and comfortable. However, we deeply regret the issues you encountered with the TV remote and the side door access. Your experience with our staff is particularly concerning and does not reflect our service standards. We apologize for the inadequate response and unprofessional behavior you described. Please be assured that we will address this matter internally with our team and improve our service. Your satisfaction is important to u... read more
I will not return! Utter trash.
Business response:
Dear Dylan, Thank you for sharing your review. We are genuinely sorry about your dissatisfaction. Your feedback is concerning, and we take it seriously. We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to learn that we fell short during your stay. We're committed to understanding the issues you encountered and addressing them promptly to prevent similar experiences in the future. Your comments are invaluable to us as we continuously work to improve. We hope you reconsider... read more
I did not stay because of the conditions
Business response:
Dear Pasha, Thank you for the feedback. Your satisfaction is important to us, and we are sorry for not meeting your expectations and for having to cancel with us. We appreciate your honesty. Should you have any further inquiries or concerns, please do not hesitate to reach out to us directly. We hope to accommodate you in the future under more favorable circumstances.Sincerely,Hotel Management
Booked it at 7 am. Paid in full. Expedia said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.
Business response:
Dear Robert, We sincerely apologize for the inconvenience and frustration you experienced with your booking. This miscommunication is unacceptable and does not reflect the level of service we aim to provide. We understand the importance of honoring reservations promptly and regret any disappointment caused by this error. We will address this matter further to prevent similar incidents in the future. Your feedback is valuable to us, and we appreciate your understanding. Should you reconsider staying with us, we are committed ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.