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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Stay!! This hotel was the worst I have ever stayed in. The hallways smelled really bad. My sisters room had no shower curtain. My friends room, the toilet seat was broken/cracked. There are no amenities in the room. You have to bring your own. The desk receptionist and the manager had no customer service skills whatsoever. I will never stay there again. Terrible experience all the way around.
Business response:
Dear Mary, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odors, missing items, and the condition of the room. The lack of assistance from our staff is especially troubling, as providing quality service is a priority. Your feedback is essential for us to address these shortcomings and improve our standards. We understand the frustration you experienced and regret that your stay did not meet your expectations. Please know... read more
The office was closed I had to call and wait until they found whoever was working. 15 min latter she comes. My reservation was there but she said the room smells like smoke. So she picked a different room. 303 smells very bad!!!!! Shelf was broken off wall. I expected a lot better service and cleaning. It not better than motel 6. That’s BAD.
Business response:
Dear Marie, Thank you for choosing our hotel and sharing your review. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this may have caused. We are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope you will consider us for your next visit and allow us the opportunity to make your stay better.Sincerely,Ho... read more
My room was not clean. There wasn't any staff on site to complain
Business response:
Dear J, Thank you for sharing your concerns regarding your recent stay. We regret to hear that your accommodations did not meet your cleanliness expectations and that you encountered difficulties reaching our staff during your visit. We understand how important it is for our guests to feel comfortable in their rooms. Your feedback is valuable, and we will address these issues with our team to ensure better experiences in the future. We hope to have the chance to welcome you back for an improved stay.Sincerely,Hotel Managemen... read more
I took room but bed is not clean. Wash room batch tub water is logging. No breakfast but it said while booking breakfast included. Very disapointed with service.
Business response:
Dear Sudheer, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the cleanliness of the bed, the bathroom tub drainage, and the breakfast situation. This is not the standard we aim to provide. We’re reviewing our procedures to ensure these issues are addressed promptly. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Atrocious disgusting Disgusting room, disgusting carpet. Smelled like cat urine. Very outdated. Unsanitary!! I think I deserve a refund!!
Business response:
Dear Jose, We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and comfort are top priorities, and we clearly did not meet those standards. We understand your frustration and regret the unpleasant experience you had. Your feedback has been shared with our team for immediate action. We value your feedback and hope to have the opportunity to make things right.Sincerely,Hotel Management
This place was so disgusting, we ended up leaving after checking in. It was filthy, run down, and there were dogs barking incessantly and destroying the door. We were greeted at the front desk by a dirty toilet plunger sitting on the floor. The smell of smoke, must and marijuana slapped you in the face when you walked in. There was trash strewn on the floor and hallway when we got off on the 2nd floor. I have never experienced anything like this.
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you encountered during your brief stay with us. Ensuring a clean and comfortable environment is paramount, and we regret that we fell short of this expectation. Your feedback regarding cleanliness, noise disturbances, and the condition of our facilities is deeply concerning and will be addressed with urgency. We take your comments seriously and are committed to improving our standards. Please accept our apologies for the inconvenience caused. We hope to have ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.