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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dusty
Business response:
Dear Alyssia,We regret that our room's conditions did not meet your expectations. We take concerns like this seriously, and we will address them with our housekeeping team and ensure our room meets the highest standard of cleanliness. Your satisfaction is our top priority; therefore, we are committed to providing a fresh and comfortable environment for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
These extended stay hotels are less than ideal for a short stay. YES, you get a kitchen, but no carpet, no tv remote, not smoke-free, REALLY NOT SMOKE FREE, smells funny, sketchy folks around. Never again.
Business response:
Dear Michael, Thank you for sharing your thoughts. Our accommodations are designed for those needing an extended stay with in-room kitchens, which may feel different from traditional short-term options. We understand your concerns about the atmosphere and amenities, and your feedback is valuable in helping us assess areas for improvement. We appreciate your input and hope you find a more suitable option for your future travels.Sincerely,Hotel Management
Tub was clogged,toilet was clogged, t.v remote didn't work
Business response:
Dear Jovana, Thank you for your feedback. We regret to hear about the inconveniences you experienced with the bathroom fixtures and TV remote during your stay. We understand how frustrating these issues can be and apologize for the discomfort caused. Your comments have been shared with our team to ensure that maintenance concerns are promptly addressed. We appreciate your patience and hope for the chance to provide a better experience in the future.Sincerely,Hotel Management
You get what you pay for This is the WORST place I’ve ever stayed. I would give it zero stars if I could. Hallway always smells of cigarettes and/or marijuana smoke every time I come off the elevator. Rooms are all labeled non-smoking, but other residents obviously ignore it. The room smells of old vomit and mildew. Only one of two burners on the stove work. Half the buttons on the microwave don’t work. They supply nothing without charging. Most places supply at least a basic set of pots and pans and dishes. This place charg... read more
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the inconvenience you encountered, especially with the room conditions and key card issues. While our staff aims to provide a welcoming environment, it's apparent certain aspects fell short during your stay. We appreciate your patience and understanding, particularly with the availability of cookware and our after-hours service. Your feedback helps us focus on areas that need improvement, and we will ensure your concerns are addressed. Thank you for acknowle... read more
Do NOT stay here!!! Horrible experience!! You have to take your dirty towels down to the office in order to get clean ones. Then they don’t have the front desk open all the time so good luck on getting clean towels. The outlet didn’t work in the bathroom the bath tub was all chipped up as well as the wall. The microwave doesn’t work and omits a terrible smell. Was locked out of the hotel my first night. Had to go around the back and was unsafe. They don’t even have basic necessities like shampoo and conditioner!!! No coffe w... read more
Business response:
Dear Heather, Thank you for your feedback. We regret to hear about the difficulties you encountered during your stay. We aim to provide essential amenities and a comfortable environment, and it’s clear that we missed the mark in several areas. Your comments regarding towel exchange, room maintenance, and safety are taken seriously and will be addressed. We appreciate you bringing these issues to our attention and hope to improve based on your input.Sincerely,Hotel Management
Nothing
Business response:
Dear Pradeep, Thank you for your feedback. We strive to create a positive experience for all our guests and regret that we did not meet your expectations. If there are specific areas where we could improve, we would appreciate your insights. Your comments are valuable as we continuously work to enhance our services. We hope for an opportunity to better serve you in the future.Sincerely,Hotel Management.
The hotel is out dated, Insects in the room, smoking smell verywhere even in the room with no smoking, no shampoo, no coffee machine, has full kitchen but no cooking wares. It is not typically one or two days.
Business response:
Dear tang, Thank you for providing your feedback. We regret to hear that your stay did not meet your expectations. Your comments regarding the room's condition, cleanliness, and amenities are concerning. We are committed to improving our services and addressing these issues promptly. Your input is valuable and will be used to make necessary enhancements. We hope to have the chance to offer a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.