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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'd go somewhere else. Cola heads sitting outside when you arrive. Looks like the projects. Rooms were surprisingly not as bad as the rest of the property. The rooms looked like a college dorm. The bathroom was clean. Staff was rude and tries to scam people using services like hotels . com. They say they are overbooked and it's first come but the room was already paid for. After showing proof, suddenly they had a room.
Business response:
Dear Brian, Thank you for sharing your thoughts. We appreciate your feedback about your experience and are glad to hear that the room met your expectations. Your comments regarding the staff's conduct will be addressed, as we aim for all guests to feel welcomed and valued. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Hallway smelled like cigarette smoke. Room not very clean- crumbs on counter, hair in shower. Bed was ok. Desk agent very polite. Sorry but I won’t stay here again.
Business response:
Dear Emily, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. It's good to hear our desk agent provided polite service. Your comments have been noted, and we are addressing the concerns raised to improve our guest experience. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.