This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was quiet
Property surroundings have smoking smell, it’s somewhat difficult to breath easy.
Business response:
Dear Balaji, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable environment for all our guests is our priority, and we regret falling short in this instance. Your feedback regarding the property surroundings is valuable, and we will address it with the team. We appreciate your understanding and hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management
Convenient to airport Lot of ants in room. very loud
Business response:
Dear Warren, Thank you for choosing our hotel for your recent visit. We sincerely apologize for the inconvenience caused by the cleanliness issues in your room and any noise disturbances you experienced during your stay. Your feedback is crucial to us as we strive to provide a comfortable and enjoyable experience for all our guests. Rest assured, we are actively addressing these with our housekeeping and maintenance team to ensure they are promptly addressed and resolved. Please accept our sincere apologies for any inconveni... read more
Questionable fire safety response On Easter morning at 7:05 am I began to hear. Persistent beeping that I first thought was a peculiar wake up alarm from next door. After 10 minutes, I got up and went into the hallway and realized the beeping was from the end of the hall and might have been a fire alarm. I was concerned that there was no one else even curious enough to open their room doors. After another 20 minutes I used the room phone to call for emergency maintenance. The employee stated he was not on site and would cont... read more
Business response:
Dear Marianne, We sincerely apologize for the distressing experience you encountered during your stay with us. Your safety and comfort are our utmost priorities, and we deeply regret that handling the situation fell short of your expectations. We understand the gravity of the situation and acknowledge the importance of prompt communication and action in such circumstances. We will thoroughly investigate the incident and take the necessary steps to prevent any recurrence in the future. Your feedback is invaluable to us as it ... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,119 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.