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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Welcome to Extended Stay America Select - Cleveland - Airport! We are the perfect location for business travelers, students, tourists and those relocating to the Cleveland, OH area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-480 and is only 3 miles from the Cleveland Hopkins International Airport. From our location, you can easily visit local attractions such as the Cleveland Metroparks Zoo, West Side Market, The Cleveland Museum of Art an... read more
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strange odor in the hall coming from some rooms.
Business response:
Dear Willie, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about the room and appreciate the constructive comments, as we always want to hear how we can enhance our guest experience. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
The accommodations were spartan like and the bed looked like something. Got up a dorm room, but the bed was very comfortable! The wood like floors were especially clean and so was rest of the room. I checked in after midnight, and the woman who waited on me was extremely friendly and very personable. She really made my day.
Business response:
Dear Daniel, We're delighted to hear about your positive experience at Extended Stay America! It's fantastic that you found the accommodations clean, with particular praise for the comfortable bed and well-maintained wood-like floors. We're especially pleased to know that our friendly and personable staff made the late-night check-in enjoyable. Your kind words are truly appreciated, and we look forward to providing exceptional service during future visits!Sincerely,Hotel Management
Iffy at best Upon arrival, the room didn't meet cleanliness standards—the toilet and floor needed attention badly. The toilet still had dried urine on it and what looked like cigarette ashes. The second room was an improvement but lacked proper upkeep. No toiletries or kitchen supplies were available, and the hotel lacked decoration, feeling quite stark. While the beds were comfortable, there was a lack of furniture for relaxation. It seemed that long-term residents with limited income occupied the place. Bringing my own bla... read more
Business response:
Dear Aisha, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments about the room, we will also instruct our team to double-check the room before the delivery so that this problem is never raised. Considering your comfortable bed, please return, as we welcome the opportunity to provide you with the seamless stay you deserve when staying wi... read more
For the price it was very adequate.
Room clean not much for amenities family with children running all around hallways congregating around elevator but was quiet after quiet time
Business response:
Dear Dana, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We also want to apologize for the excessive noise due to other guests in the hotel. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patie... read more
Worth what you pay Rooms were very nice and clean
Business response:
Dear Kathleen, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management
Have stayed at better hotels
Business response:
Dear April, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
Good
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 4.2 star rating with 430 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.