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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and tidy. It is very simple but provided for us what we needed as we traveled between Cleveland Clinic and the Extended Stay Suites. Our big complaint was smoke smell many times in the building while we were there, especially on one particular night. It is a no smoking in building premise, but evidently not strictly followed. The staff was extremely friendly and helpful. It appears that they may have their hands full, due to some of the people who appear to be staying there on a full time basis. We marked ... read more
Business response:
Dear Bonnie, We appreciate your detailed feedback regarding your recent visit. We're pleased to see that you found your room immaculate and that our staff provided you with attentive service. However, we deeply apologize for the inconvenience caused by the occasional smoke smell in the building. We take our no-smoking policy seriously and will work diligently to enforce it more strictly. We understand that this issue can be disruptive and are committed to ensuring a more pleasant atmosphere for all guests. We will also conti... read more
Still unsure of the area.
Business response:
Dear Linda, Thank you for being our guest and sharing your thoughtful feedback. We want to reassure you the security and safety of our guests are of utmost importance, and we work closely with the local police department to ensure this for everyone. We hope you will allow us another chance to welcome you again and show you the seamless, stress-free accommodations you should always expect from us.Sincerely,Hotel Management
Nice place. Highway a little to noisy.
Business response:
Dear George, Thank you for your feedback regarding your stay at Extended Stay America. We're glad to hear that you found our place to be excellent. However, we apologize for any inconvenience caused by the noise from the nearby highway. We understand that a peaceful and quiet environment is vital for a comfortable stay, and we will consider your comments as we continue to improve our guests' experience. We appreciate your feedback and hope to welcome you back in the future, providing you with a more peaceful stay.Sincerely,H... read more
Great place
Business response:
Dear Fernando, Thank you for being our guest and your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts and liking our hotel. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management
Liked the location and price with the no frills. Bathroom was desperately in need of maintenance.
Underwhelming Arrived a little before 9 PM and it took multiple phone calls to raise a clerk who then took nearly ten minutes to arrive at the front desk. Found long dark hairs in the bed despite nobody in our family having long dark hair. No shampoo, only one bar of soap. Complimentary carry out breakfast was supposed to run until 9:30 but at 9:15 there was no sign of it or of staff to direct us to it. Shower only got warm at best. Weird smell throughout, particularly in the elevator.
Business response:
Dear Daniel, Thank you for being our guest. It is good that you had a pleasant time here. However, we are very disappointed to learn about your issues. Our front desk is available to help with anything you need while our guest. Your comments are discussed with the team appropriately and will be actioned promptly. We appreciate your patronage and hope you will stay with us again for a better experience. Sincerely,Hotel Management
Lack of service and price too expensive for what it really is.
Business response:
Dear Dontre, Thank you for taking the time to review your stay. Our team strives to deliver a homelike experience with seamless service and accommodations for a very reasonable price, and we are disappointed your stay was anything other than exceptional. We sincerely apologize for the service issues you encountered. Our staff usually does a fantastic job accommodating our guests. Even so, we will discuss your feedback with them to reiterate the importance of impeccable service and attention to detail. We appreciate your pati... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.