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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value for the money My stay was only 2 nights but they were quite enjoyable. The room was clean, i.e., no dust or bedbugs, and the bed was comfortable. The fridge, freezer, tv, and alarm clock all worked. I didn't use the microwave or stove burners. With the lights out it was really comfortably dark for sleeping with no light-bleed from the window or the hallway. The room temperature was comfortable enough that I never bothered the controls. The staff was friendly and helpful. I arrived just after normal front desk hour... read more
I feel safe. And transitioning into housing gave me insight on. The next move back to Ohio
Business response:
Dear DeEtte, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you found our hotel much safe. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Had a great nights sleep. Thank you
The room was clean and tidy. It is very simple but provided for us what we needed as we traveled between Cleveland Clinic and the Extended Stay Suites. Our big complaint was smoke smell many times in the building while we were there, especially on one particular night. It is a no smoking in building premise, but evidently not strictly followed. The staff was extremely friendly and helpful. It appears that they may have their hands full, due to some of the people who appear to be staying there on a full time basis. We marked ... read more
Business response:
Dear Bonnie, We appreciate your detailed feedback regarding your recent visit. We're pleased to see that you found your room immaculate and that our staff provided you with attentive service. However, we deeply apologize for the inconvenience caused by the occasional smoke smell in the building. We take our no-smoking policy seriously and will work diligently to enforce it more strictly. We understand that this issue can be disruptive and are committed to ensuring a more pleasant atmosphere for all guests. We will also conti... read more
Still unsure of the area.
Business response:
Dear Linda, Thank you for being our guest and sharing your thoughtful feedback. We want to reassure you the security and safety of our guests are of utmost importance, and we work closely with the local police department to ensure this for everyone. We hope you will allow us another chance to welcome you again and show you the seamless, stress-free accommodations you should always expect from us.Sincerely,Hotel Management
Nice place. Highway a little to noisy.
Business response:
Dear George, Thank you for your feedback regarding your stay at Extended Stay America. We're glad to hear that you found our place to be excellent. However, we apologize for any inconvenience caused by the noise from the nearby highway. We understand that a peaceful and quiet environment is vital for a comfortable stay, and we will consider your comments as we continue to improve our guests' experience. We appreciate your feedback and hope to welcome you back in the future, providing you with a more peaceful stay.Sincerely,H... read more
Underwhelming Arrived a little before 9 PM and it took multiple phone calls to raise a clerk who then took nearly ten minutes to arrive at the front desk. Found long dark hairs in the bed despite nobody in our family having long dark hair. No shampoo, only one bar of soap. Complimentary carry out breakfast was supposed to run until 9:30 but at 9:15 there was no sign of it or of staff to direct us to it. Shower only got warm at best. Weird smell throughout, particularly in the elevator.
Business response:
Dear Daniel, Thank you for being our guest. It is good that you had a pleasant time here. However, we are very disappointed to learn about your issues. Our front desk is available to help with anything you need while our guest. Your comments are discussed with the team appropriately and will be actioned promptly. We appreciate your patronage and hope you will stay with us again for a better experience. Sincerely,Hotel Management
Lack of service and price too expensive for what it really is.
Business response:
Dear Dontre, Thank you for taking the time to review your stay. Our team strives to deliver a homelike experience with seamless service and accommodations for a very reasonable price, and we are disappointed your stay was anything other than exceptional. We sincerely apologize for the service issues you encountered. Our staff usually does a fantastic job accommodating our guests. Even so, we will discuss your feedback with them to reiterate the importance of impeccable service and attention to detail. We appreciate your pati... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 816 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.