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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for.. Sheets smelled like a gym bag and head board had possibly never been cleaned. Refrigerator was operational but rusty and premises was filled with suspect characters. The internet worked very well though and the shower provided good water pressure. Proximity is the real gem of this property but will more than strongly consider staying elsewhere next time.
Business response:
Ronald, thank you for being our guest. Although you liked our ideal location, we are sorry for the odor and cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Very neat and clean. I will be back very soon. I was very satisfied wiith my room.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our spotless suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your nice comments with them. We look forward to seeing you again soon. Sincerely, Hotel Management
Few roaches in da kitchen and bathroom. 1 hand towel, nasty sink, dirty ice trays
Business response:
Thank you for your review. We apologize for the issues you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
We really enjoyed our weekend stay. Unfortunately, due to the Carona Virus pandemic...the breakfast area was closed. Also the surrounding stores & restaurants were closed. We barely saw staff around hotel.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We value your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
The hotel needs to have a ice machine. Ice machine next to the vending machines
Business response:
Frankie, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Javier, thank you for your feedback. We are sorry there were few issues that kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Basil, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3 star rating with 2,561 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.