Extended Stay America Select Suites - Columbia - Ft. Jackson

Business response:

Gina, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know you liked our courteous associates and that you had a comfortable stay in your clean and fully-equipped suite. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

It was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Ida, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Mercy, your excellent rating is appreciated by all of us at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Shelva, thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Alicia, thank you for your kind words about our hotel. We are delighted to know that you had an excellent overnight stay. We are particularly glad your room provided the comforts you expected and that you enjoyed our upscale accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ted, thank you for being our guest and for taking the time to post a review. We are sorry for the disappointment you experienced with the upkeep and maintenance of your room. We are very passionate about providing our guests with comfortable accommodations, and we will look into our oversight. We will make the necessary changes so that this type of issue does not happen again to any of our guests. We hope to have a chance to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management