Extended Stay America Select Suites - Columbia - Ft. Jackson

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our spotless suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your nice comments with them. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the issues you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We value your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Frankie, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We value your feedback and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Javier, thank you for your feedback. We are sorry there were few issues that kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Basil, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

William, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management