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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Welcome to Extended Stay America Select Suites – Columbia – Gateway Drive. Our long-term hotel in Columbia is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Columbia offers a wide range of amenities including... read more
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was guest and housekeeper. Stayed here for two nights with my four children after a tornado knocked out power. We also had no hot water and needed a break! No sheets in sofa bed and only one clerk in duty, so my son had to go get the bedding. Beds are firm and very comfortable for me. We had a double room with a sofa bed and it was pretty big! Unfortunately after a day of school and Work we returned to find unmade beds and old wet towels. No one came to tidy up rhe room. We requested new towels and had to bring our old one... read more
Business response:
Lori, thank you for being our guest and for reviewing our hotel. We are happy to know you enjoyed the comfort of your bed. However, we apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consid... read more
Great for the price The room was nice and the service from the staff was great. I encountered 2 problems; walking into the room the floor felt very sandy as if they didn't clean the floors and during breakfast, there were so many flies around the food.
Business response:
Ralphaelia, thank you for choosing Extended Stay America. We are glad your overall stay was pleasant. However, we apologize for the cleanliness issues you mentioned. Your feedback will be shared with the appropriate team to ensure it is not repeated. We value your comments and hope to be your hotel of choice the next time you are in the city. Sincerely, Hotel Management
No daily maid service and free breakfast was a stale granola bar.
Business response:
Thank you for sharing your comments. We are sorry you were unhappy with our hotel policy and regret for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Very disappointed The staff at the counter was pleasant enough, but didn't explain that the "deposit" wasn't a deposit like other hotels (a hold that gets released later) but an actual full charge (and a bizarre amount). Since that was in place did not expect to have the additional wifi purchased to be charged separately. Very weird. We didn't use any utensils or cookware, nor even a hairdryer (as we had our own plasticware & hairdryer). I expect that "full charge" to be reversed, but was not provided an explanation of when,... read more
Business response:
Hayley, thank you for the feedback. We are very sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further. We hope to have another ... read more
Great Amazing staff. Great customer service. I will definitely stay here again.
Business response:
Suzanne, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We look forward to welcoming you back soon on your next visit this way. Sincerely, Hotel Management
Staff was friendly and very proffessional. The accomadations were clean. Would definately stay here again.
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service and fresh, well-kept suites make us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 4.2 star rating with 883 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.